Terms & Conditions
Welcome to www.bancoff.com. By accessing or using our website and making a purchase, you agree to abide by the following terms and conditions. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website or services.
Delivery Time
We strive to deliver your products promptly and efficiently. Estimated delivery timelines are as follows:
Inside Dhaka Metropolitan: 1–2 working days
Inside Suburbs (Gazipur, Keraniganj, Narayanganj, Savar): 2–3 working days
Outside Dhaka: 2–4 working days
Note: Delivery timelines may vary depending on location, product availability, weather conditions, or delays in courier services. We are not liable for delays caused by third-party logistics.
Product Return Policy
If you receive a faulty or incorrect product, you may request a replacement. We will send the correct item at no additional delivery charge. However, the following conditions must be met:
The product must be unused and in original condition, including intact packaging.
A video must be recorded at the time of receiving the package and shared with us via WhatsApp.
Please contact our hotline +880 1540 307 097 immediately to report the issue.
Failure to meet these conditions may disqualify the return eligibility.
Once your returned item reaches us, our team will verify its condition. If approved, you will receive a confirmation call regarding the status of your replacement.
Refund & Cash Back
Upon approval of the return, the refund will be processed in the same method as the original payment. This may take 7–10 business days to be reflected in your account.
After-Sales Service
We take great care in delivering high-quality products. However, if you have any feedback or concerns after receiving your product, please don't hesitate to contact our hotline. We appreciate your suggestions and always treat them with importance.
Order Information
Please ensure that all information provided during checkout (e.g., address, phone number) is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
Delivery Charges
Our standard delivery charges are:
Inside Dhaka Metropolitan City: BDT 70 (any quantity)
Outside Dhaka Metropolitan City: BDT 130 (any quantity)
Note:
Charges for coffee machines and accessories may differ. Please contact our hotline for exact rates.
Delivery charges may vary based on location, shipping method, or product weight. We reserve the right to update delivery rates without prior notice.
Customer Communication
By placing an order, you consent to receive communications regarding your purchase (confirmation, shipping updates, etc.). You may also opt in to receive promotional content.
Product & Pricing Information
While we aim to provide accurate and up-to-date product details, we do not guarantee the completeness or accuracy of all descriptions. We reserve the right to correct errors or update information at any time. Prices are subject to change without notice.
