FAQ's

Placing an order is quick and easy!
1. Browse our products and select what you love.
2. Click "Add to Cart" and then "Checkout."
3. Enter your shipping details and choose a payment method.
4. Confirm your order — and that’s it!
You'll receive a confirmation email once your order is placed.

We deliver all across Bangladesh.
- Delivery Time: 1–3 business days inside Dhaka, 3–5 days outside Dhaka.
- Delivery Charges: Rates are shown at checkout and may vary based on your
location and order size.
We always strive to deliver as quickly as possible!

Your satisfaction is our priority.
- If you receive a damaged, expired, or wrong product, contact us within 48hours
of delivery.
- We'll replace the item — no delivery charge will apply.
- For returns, products must be unpacked and in their original condition.
Reach out to us via Phone at +880 1540 307 097, Inbox, or WhatsApp at +880 1540 307 097 for quick support.

We currently accept:
- bKash, Nagad, Rocket
- Bank Transfer
We’re working on adding more payment options soon to make your experience even better.

Yes, we do!
If you're a café, restaurant, reseller, or business looking to order in bulk —
we have special pricing for support.
Please contact our sales team via phone, email, or WhatsApp for a customized
quote.

We’re here to help!
You can reach us through:
- Hotline: +880 1540 307 097
- WhatsApp: +880 1540 307 097
- Email: contact@bancoff.com
- Message us directly through our website or social media pages.
We’re available Saturday to Thursday, 9:30 AM to 6 PM.