FAQ's

You can place your order form our website (Whatsapp or call
us if you need help).

If you Inside Dhaka - 5 days & Outside Dhaka - 10 days. Please visit Terms & Conditions of our website to know more details.

Standard Delivery Charge:

• Inside Dhaka: 80 taka (for 0- 2kg). 15 tk Per Kg will apply after 2Kg.

• Dhaka to Suburbs: 100 taka (for 0.5- 1kg). 120 taka (for 1-2kg). 25 tk Per Kg will apply after 2Kg. Suburbs are Gazipur, Keranigong, Naryangong, Savar.

• Outside Dhaka: 150 taka (for 0-2 Kg). 25 tk Per Kg will apply after 2Kg.

Note: Delivery charges may be less or more based on your location, shipping method, product weight and other factors. We reserve the right to change delivery charges at any time.

We do not exchange any products. Please visit Terms & Conditions & Refund & Returns of our website to know more details.

Within half an hour of placing the order (during office hours), you can contact our helpline representative for adding product(s).

Dear customer, placing your order/payment on our website does not mean that you will receive the product from us right away. After placing the order/payment, you will get a confirmation call/message from our side. Through this phone or message, we will confirm to you that we have accepted your order.

We will also inform you if there are any amendments to the payment or delivery charges. Also, corrections will be made if there are any mistakes in the address and information provided by you.

If you want to cancel your order after placing it, please contact our helpline representative within half an hour of placing the order (during office hours).

Yes, Bancoff provides home delivery service. Please visit Terms & Conditions of our website to know more details.

Yes, Bancoff takes return of faulty products. Please visit Refund & Returns of our website to know more details.

Currently our payment method in use is SSLCOMMERZ (one of the most popular and trusted payment gateway in Bangladesh) and BKash.

COD or cash on delivery is giving your payment by hand after receiving the product.

Cash on delivery is not allowed outside Dhaka.

Yes, your payment information is encrypted and secured. Our payment gateway is:
Sslcommerz (one of the most popular and trusted payment gateway in Bangladesh).

You can contact Bancoff's customer support using our hotline number: 01540307097 and through our whatsapp account.